If for any reason, you are not satisfied with the purchase of your diamond, return your purchase within 30 days for a full refund. If a special order was manufactured and/or delivered- restocking fees and restrictions may apply, as we are unable to restock jewelry items that are uniquely created or previously worn. Satisfaction is our goal, and we will work on an individual basis with each customer to develop solutions for returned orders.

The lifetime warranty covers all the services for cleaning and tightening, as well as the loss of side diamonds, assuming the loss was not caused by damage. However, even with the warranty, it’s critical to have your jewelry insured in the event of loss, damage or theft. Luxsurance is an option for insurance. Jewelers Mutual is the insurance and business solutions provider dedicated to the jewelry industry since 1913, trusted by over one million customers and backed by backed by 12,000+ 5-star reviews. In the event of a claim, Jewelers Mutual will work directly with us to help you repair or replace your item.

Diamonds Direct’s lifetime upgrade allows customers to trade their original engagement diamond, solitaire diamond pendant, and diamond studs for a different size, quality or shape. Think of it as a diamond savings account - you can come in as often as desired to trade in the original diamond and you’re only required to pay the difference between the two diamonds. It’s easy, you get 110% of your original purchase toward your new purchase. Our upgrade policy applies one year after your original purchase and is applicable to natural diamonds only.

Diamonds Direct delivers the highest level of customer service, even after the sale. We offer unrivaled complimentary services, including complimentary jewelry maintenance, complimentary cleaning, complimentary sizing, complimentary appraisal for insurance purposes and complimentary lifetime upgrade on engagement.

We understand choosing the right diamond is a huge decision, and our diamond experts provide an educational experience that is second to none. Every Diamonds Direct customer receives a personalized diamond education, providing each of our customers the tools and resources needed to select the right diamond for their specifications and budget.

Diamonds Direct offers a risk-free shopping environment, supported by our 30-Day money back guarantee, on the purchase of a diamond. If within 30 days of your purchase you find a lower price on a diamond with the same quality and specifications anywhere in the United States that is certified by the same laboratory, Diamonds Direct will match the price, terms and conditions. These warranties ensure you get the right diamond at the guaranteed lowest price in the country.

Diamonds Direct is proud to be America's leading direct diamond importer. Since day one, Diamonds Direct has honored a tradition of sourcing directly by maintaining involvement in the entire diamond process: from obtaining the rough diamonds to polishing and finally delivering to the end consumer. We handpick the best quality diamonds and eliminate the middleman to ensure the very best value for our customers.

Diamonds Direct offers fast, free shipping on all orders placed online, regardless of the amount. International customers will be responsible for any duties, VAT, taxes, or surcharges levied by their country. Please check with your local authorities to confirm taxes and fees before ordering. Orders for overseas military personnel will ship for free to their APO/FOP. Please keep in mind that these locations are served by the U.S. Post Office and may take up to three weeks to deliver.

Diamonds Direct offers special financing options with approved credit through Wells Fargo Bank, N.A. to help you purchase the jewelry of your dreams. Learn more about the best special financing option for you and apply here.