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SHOPPING & SHIPPING

What Is Your Typical Turnaround Time For New Purchases?
I Need My Order Sooner Than The Estimated Four To Eight Weeks - What Are My Options?
Do You Ship Outside Of The United States?
Do You Ship To Military APO’s Or PO Boxes?
Can I Ship To A Different Address Other Than My Billing Address?
Can You Change A Shipping Address After An Order Is Placed?
How Do The Items Ship And Does It Cost Anything?
Are Shipments Signature Required?
Are Your Shipments Insured?
How Do I Check The Status Of My Order?
I Saw Something I Love Online. Can I See It In Store?
I saw something I love in store but can’t find it on the website.
I Do Not See Specific Fancy Shape Or Fancy Colored Diamonds On Your Website. Do You Carry Those?
What Is The Difference Between The Diamonds On Your Website And The Diamonds In Your Stores?
Can I Design A Custom Engagement Ring Or Jewelry Item?
If I Purchase A Loose Diamond And A Jewelry Item To Set It Into, Is There A Charge To Have The Diamond Set?
I Have My Own Stone But Would Like To Buy A Setting From Diamonds Direct. Can You Set A Stone That Wasn’t Purchased At Diamonds Direct?
Do I Need An Appointment To Come To Your Showroom To Shop?
Do You Offer A Military Or Service Discount?
Why isn't my coupon code working?

WARRANTIES AND REPAIR POLICY

What Does The Diamonds Direct® Stores Lifetime Warranty Cover?
I Do Not Live Near A Showroom Location. Will Diamonds Direct Still Provide Complimentary Service To Me And My Jewelry?
How Long Will It Take To Have My Jewelry Serviced Or Repaired?
Do I Need To Make An Appointment For Jewelry Cleanings Or Repairs?
Where Do You Do The Repairs/Service Work?
Do You Repair Items Not Purchased From Diamonds Direct?
My White Gold Ring Is Turning Yellow- Is That Typical?
I Need My Ring Sized.
Do I Need Personal Jewelry Insurance Even Though You Provide A Lifetime Warranty?
Do You Provide Jewelry Appraisals For Insurance Purposes?

UPGRADES AND TRADE-INS

Do You Have An Upgrade Policy?
Does Diamonds Direct Accept Trade Ins Toward A New Purchase?
Do You Purchase Or Consign Diamonds, Gold Or Jewelry?

PAYMENT METHOD AND FINANCING

What Type Of Payment Does Diamonds Direct Accept?
Do You Offer Financing?
Can I Spread My Payment Across Multiple Credit Cards?
Does Diamonds Direct Offer A Layaway Policy?

RETURN POLICY

What Is The Diamonds Direct Return Policy?
What Cannot Be Returned?
How Do I Return To A Store?
How Do I Return By Mail?
How Do I Exchange What I Have Purchased?
How Will I Get My Refund?
When Will I Get My Refund?
What If I Would Like To Return An Item I Received As A Gift?

PRIVACY & SECURITY

Is Shopping Online With Diamonds Direct Secure?
Will My Personal Data Be Shared With 3rd Parties?