We work hard to deliver a quality product to our customers in the quickest time frame possible. Our turnaround time is completely dependent upon the kind of product you are ordering and whether your order is placed online or in store. Here are some general guidelines on turnaround time for your consideration:

For questions regarding the turnaround time on a specific jewelry item or an order you placed, please contact a store near you, give us a call at (800) 885-5050 or, chat with an online expert when available.

If you're hoping to propose or present a special jewelry item in 4 weeks or less, we can make specific recommendations on jewelry items that can be available to you in that time frame! To talk to a diamond expert about your best options for your unique time frame, please contact a store near you, chat with a virtual diamond expert, or give us a call at (800) 885-5050.

At this time, Diamonds Direct only ships within the US. We can deliver to your home, office or APO/FPO. Please note, orders with subtotals over $500 will require a signature upon delivery, and a delivery date must be confirmed prior to shipping. Orders under $500 will be shipped within the specified timeline on your order confirmation email to the shipping address associated with the order.

Please contact us directly if you are interested in shipping to another destination: (800) 885-5050 or [email protected].

Yes, we will gladly ship your order to any APO/FPO using US Postal Registered Mail. Registered mail is fully insured and can take up to three weeks for delivery.

At this time, we cannot ship to PO Boxes or FedEx locations.

Yes! Your billing address and shipping address can be different. If you are shipping to a different shipping address than your billing address we may ask for additional information for security reasons.

It is possible to change your shipping address. However, this request must take place before the item ships out. Please email [email protected] or call us at (800) 855-5050 as soon as possible if you need to make an update to your order or address information.

Addresses cannot be changed after your order has shipped and is in transit with our shipping carriers.

Diamonds Direct offers fast, free shipping on all online orders, regardless of amount. All orders ship via FedEx Priority Overnight®. Please check with your local authorities to confirm taxes and fees before ordering.

Orders for military personnel will be shipped for free to their APO/FPO. Please keep in mind that these locations are served by the US Post Office and may take up to three weeks to deliver.

Orders with a subtotal over $500 require a signature upon delivery and we will contact you to confirm a delivery date prior to shipping. Orders under $500 will be shipped within the specified timeline on your order confirmation email to the shipping address associated with the order.

We do not ship to PO boxes or FedEx locations, and packages cannot be rerouted to a new address after your order has shipped.

Yes, all Diamonds Direct shipments are fully insured during transit. Purchases with a subtotal over $500 also require a signature at the time of delivery.

To check the status of an order placed in store, please contact the store in which you made the purchase via phone or email. For store contact info, please click here.

To check the status of an order placed online, please login to your account here or contact us at (800) 885-5050.

If you see something you like on our website, we will gladly ship this item to the location near you to view and try on in person. (Some transfers may require a deposit.) In addition, the inventory on our website represents only a sampling of the unmatched selection of inventory we carry in each of our showroom locations. If you live near a showroom, we recommend you come by to view our full inventory! Our diamond experts will be glad to set an appointment for you to see and try on a piece of specific jewelry and can even curate a collection of specific items for you to browse and compare. To learn more, contact a store near you, chat with an online specialist, or use our request an appointment feature, or call us at (800) 885-5050.

The inventory on our website represents only a sampling of the unmatched selection of inventory we carry in each of our stores. If you saw an item you love in store and can't find it on the website, our diamond experts will be glad to send pricing, additional information, and even photos to you for your records and consideration. To get personal shopping help from one of our diamond experts, contact a store store near you, use our request an appointment feature, chat with a virtual diamond expert, or call us at (800) 885-5050.

Yes! Diamonds Direct offers a vast selection of specialty cut diamonds as well as fancy shaped stones, and colored diamonds! Though our online loose diamond inventory does not display those specialty stones at this time, you can readily find specialty cut or colored diamonds in our showroom locations! Our diamond experts are here to guide you through the diamond buying process, particularly if you are looking for a rare diamond. To get personal shopping help from one of our diamond experts, contact a store near you, use our request an appointment feature, chat with a virtual diamond expert, or call us at (800) 885-5050.

Simply, location. While each of our stores are fully stocked with hundreds of loose and mounted diamonds, the loose diamonds on our website are located with our manufacturers overseas. 

Buying a diamond can be a confusing process, and our diamond experts are here to help you navigate our entire diamond inventory to best maximize your budget and requirements! You can chat with a diamond expert now!

Yes! Custom designed jewelry is a great way to create a unique expression of your love that’s as individual as you are. Click here here to start the custom design process or contact a store near you to learn more.

No! When purchasing a loose diamond and a mounting at Diamonds Direct, setting the diamond into the mounting is always complimentary!

Yes! We would be glad to set a stone you own into a setting you buy from us. We do require that you bring your diamond or loose stone to one of our showroom locations to inspect and measure prior to ordering the mounting to ensure the stone can be safely set into the new mounting. This is a service only offered in our stores at this time.

No! You are not required to set up an appointment to come to one of our showroom locations. Our showrooms are open for walk-ins 6 days a week! That said, if you'd like the convenience of having a specific appointment time on the books, please contact a store near you, use our request an appointment feature or call us at (800) 885-5050.

We are proud to offer a 15% service discount, or 36 months interest free financing, to our active and retired heroes in the military, police, fire department and paramedics, as well as nurses and teachers. To receive this discount please present a valid, non-classified form of ID or confirmation of service and/or employment at the time of purchase in-store.

For online purchases, please view the instructions here in order to verify your identification with ID.me and use the discount at checkout. If you are experiencing issues, please check out the ID.me section of this FAQ page, email us at [email protected] or chat with a Customer Care Specialist.

Please note this discount, as well as any of our promotional pricing year round, does not apply to loose diamonds or price-protected designer lines and cannot be combined with any other offer or special financing promotions exceeding 12 months.

Tacori, Simon G., Verragio, Michael M, and Kirk Kara are price-protected brands and are excluded from certain coupon codes and promotions. Diamonds Direct Timepieces are also price-protected; therefore, promotional pricing and offers may not apply to timepiece products. Additionally, some coupon codes require a minimum purchase amount and cannot be combined with offers such as special financing or other coupon codes. If you are experiencing issues redeeming your coupon code on an item outside of our typical exclusions, please reach out via chat, or email us at [email protected].

All jewelry purchased from our DIAMONDS DIRECT® stores comes with our signature lifetime warranty which covers a lifetime of routine jewelry maintenance, including (but not limited to):

• Complimentary accent diamond replacement
• Complimentary sizing
• Complimentary cleaning and polishing
• Complimentary rhodium plating
• Complimentary soldering
• Complimentary prong adjustment and repair, and more!

When you come to our DIAMONDS DIRECT® showrooms, take advantage of our DIAMOND DOCTOR® service for tips on how to care for your jewelry and make it sparkle for a lifetime!

Whether you made a purchase online or relocated out of the market - Diamonds Direct is still very much here to help you with your repair and jewelry service needs.

For customers who purchased online- please contact our customer care team at [email protected] or reach out to us on chat to schedule a service related shipment.

The turnaround time for jewelry repair work is dependent on the task at hand but generally ranges from 1 to 3 weeks. Please note some designer jewelry will need to be serviced at the designer’s studio and may require additional time. In addition, in rare cases, some specialty items may not accommodate repairs.

In order to get the most accurate jewelry repair recommendations for your jewelry item, please contact a store near you, chat with an online expert, or use our request an appointment feature, or call us at (800) 885-5050.

Walk-ins are always welcome! No appointment needed for routine jewelry cleanings or repairs.

We're proud to have master jewelers at each location who have decades of experience making and repairing jewelry. For that reason, most of our repair work is done in house. However, some of our designers do require repairs to their jewelry items to be completed in their own studio.

If you'd like to inquire about or make an appointment for jewelry repair we recommend you contact a local store, use our request an appointment feature, or call us at (800) 885-5050.

Our in-house jewelers have the ability to repair most jewelry pieces. For items not purchased directly from Diamonds Direct that need repair, please visit a showroom near you for more information.

Yes, rhodium is an alloy that is blended with naturally yellow gold to give it a pure white tone. This is the process applied to all white gold jewelry. Over time that rhodium can wear away, revealing a faint, golden tone. For that reason, one of the key maintenance requirements for white gold jewelry is periodic rhodium plating. Diamonds Direct is proud to offer free lifetime rhodium plating on all our jewelry to make sure your jewelry always stays shiny and bright! No appointment needed to have your ring rhodium plated. Just stop by!

Diamonds Direct will gladly resize rings purchased from us free of charge! The turnaround time for ring sizing is dependent on the type of ring you have. In most cases, we can accommodate sizing requests within a few days to about a week. Our shop offers many options to fit your schedule and your sizing needs.

Some of our designers do require us to send rings back to their studio for their artisan craftsman to size. If that is the case for your ring, sizing may take a few weeks. We will gladly coordinate the shipping of the ring to the designer on your behalf free of charge.

Please also note some specialty rings, like eternity bands, tension set diamond rings, and alternative metals, may not accommodate sizing.

In order to get the most accurate sizing recommendations for your specific ring please contact a store near you, use our request an appointment feature, or call us at (800) 885-5050.

If you are not located near a store, please email us at [email protected] and one of our customer service team members will be glad to walk you through the process of determining your ring size and shipping your ring to us for sizing.

Even though Diamonds Direct offers a lifetime warranty that is second to none in the industry, it’s critical to have your fine jewelry insured with a dedicated insurance company in the event of loss, theft, or irreparable damage. Luxsurance® powered by Jewelers Mutual® is an option for insurance. Jewelers Mutual is the insurance and business solutions provider dedicated to the jewelry industry since 1913, trusted by over one million customers and backed by backed by 12,000+ 5-star reviews. In the event of a claim, Jewelers Mutual will work directly with us to help you repair or replace your item.

All online orders valued at or over $10,000.00 will be accompanied by an appraisal for you to provide to your insurance company. Appraisals for online orders under $10,000.00 can be provided upon request.

Yes, we can provide appraisals for any fine jewelry purchases from Diamonds Direct that will equip you with all the information you might need. We work with Jewelers Mutual because of their dedicated expertise in jewelry protection for over 100 years. You can provide your Diamonds Direct appraisal directly to Jewelers Mutual during their application process to help ensure you receive the same kind and quality replacement piece if you were to submit a claim for jewelry loss or irreparable damage. At this time, we do not provide appraisals for jewelry that was not purchased from Diamonds Direct. For more information on appraisals, please contact a store near you or chat with an expert.

Diamonds Direct will consider buying loose diamonds weighing a 0.50 carat or more based on our inventory levels at that time. One of our diamond experts will need to inspect the diamond in person, as well as any accompanying paperwork, to determine if the diamond can be purchased. You can then put that money towards a new purchase at Diamonds Direct.

If you are no longer in need of the diamond you previously purchased from us, we welcome you to also consider our signature upgrade policy. This could permit you to take that diamond and transform it into something new! Our 110% upgrade policy allows Diamonds Direct customers to upgrade their original engagement diamond, solitaire diamond pendant, and diamond studs for a different size, quality or shape. Think of it as a diamond savings account, you can come in as often as desired to upgrade in the original diamond and you’re only required to pay the difference between the two. Our upgrade policy applies one year after your original purchase and is applicable to natural diamonds only.

For trade-in information about timepieces please see the "Watches" section of this page.

Please note we do not buy any gold or jewelry because we do not sell consignment jewelry that has had prior ownership and wear and tear. To make an appointment to review the diamond, please contact a store near you, chat with an online specialist, or use our request an appointment feature, or call our customer service number: (800) 885-5050. Monday - Friday between 9:30 a.m. and 5 p.m. ET and we will be glad to help with this!

Yes! Diamonds Direct offers a 110% lifetime upgrade policy that is second to none in the industry! Our policy allows customers to upgrade your original engagement diamond, solitaire diamond pendant, and diamond studs for a different size, quality or shape. Think of it as a diamond savings account, you can come in as often as desired to upgrade in the original diamond and you’re only required to pay the difference between the two. It’s easy! You get 110% of your original purchase towards your new purchase. Our upgrade policy applies one year after your original purchase and is applicable to natural diamonds only.

Diamonds Direct will consider buying loose diamonds weighing 0.50 carat or more, based on our inventory levels at that time. One of our diamond experts will need to inspect the diamond in person, as well as any accompanying paperwork, to determine if the diamond can be purchased.

We accept all major credit cards (Visa, MasterCard, American Express and Discover), certified checks and money orders, wire transfers, personal checks, and cash. However, personal checks cannot be used as a form of final payment upon item pickup. 

We also provide special financing options on approved credit through Wells Fargo Bank, N.A. In addition, for online orders, we now offer Affirm as an alternative payment method, with both options being subject to approval.

Please note some credit card transactions, wire transfers, and personal checks may require additional verification prior to processing the order.

Diamonds Direct offers special financing options with approved credit through Wells Fargo Bank, N.A. To learn more about our current financing offers or to apply online, please visit the financing page of our website.

Yes, we will gladly accept multiple payments.

For in store purchases, indicate you’d like to use multiple cards at the time of check out, and your diamond expert will be glad to comply.

At this time, online customers must call or chat directly with a Customer Care Team Member to create an account and utilize multiple payment methods. Please contact us at (800) 885-5050 Monday - Friday between 9:30 a.m. and 6:00 p.m. EST

Our showrooms do offer a layaway policy to our customers. Articles placed on layaway will be held for a period of 120 days. Payment arrangements are required to be made in full before the end of this period or the item(s) will be returned to stock. At this time, we do not offer a layaway policy for online purchases.

For timepiece layaway policy please see the "Watches" section of this page.

If for any reason, you are not satisfied with the purchase, you can return it within 30 days for a full refund. Customer satisfaction is our goal, and we will work on an individual basis with each customer to develop solutions for returned orders. 

For timepiece return policy please see the "Watches" section of this page.

Custom orders are not returnable.

For timepiece return policy please see the "Watches" section of this page.

If you wish to return your item that was purchased online or in a showroom, please bring all your paperwork with you, and our friendly associates will be able to assist you with the return process.

If you made the purchase online and you are not near a showroom, please contact us at (800) 885-5050 or reach out to us on chat. We will then email you a return form. Please package the item securely with all the paperwork you received. When we receive the package and verify that all articles are in original condition, we will then process your refund.

You can exchange within 30 days of the sale if articles are in original condition. If you would like to exchange and you are near a showroom, please take the item and all paperwork into the showroom. If you are not close to a showroom, please contact us by phone at (800) 885-5050 or by email at [email protected]

Refunds are issued in accordance with the original method of payment. Bank wires will be refunded by company check.

The credit will be returned to your credit card within five (5) to seven (7) business days after we process the refund. If you sent us a bank wire or paid with a personal check, we will mail you a check.

Gift Recipients will be issued a merchandise credit only, no refunds.

We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted via 256-bit SSL (Secure Socket Layer) encryption. You can view our security certificate to verify our encryption status.

Diamonds Direct always keeps your information 100% private and confidential.

A pre-owned watch is a watch which has been previously owned by someone or multiple people before. A ‘certified’ pre-owned watch has been inspected by a watch expert to ensure authenticity. Certified pre-owned watches are generally covered under the manufacturer’s warranty, even if ownership changes throughout the lifetime of the piece. 

Timepieces in their original condition may be exchanged within seven days of purchase. No refunds. Items are considered in original condition if they are unworn, unsized and have all pre-sale tags, labels and protective film still attached and intact without tampering. Diamonds Direct will provide a two-year warranty for timepieces that are outside of the manufacturer’s warranty at the time of purchase. The Diamonds Direct warranty only covers the operation of the movement and does not cover damage from misuse, neglect, abuse or other normal wear. Warranty is void if watch is serviced by others.

Trade-ins are accepted and are based on brand, condition and age. Trade-ins are evaluated on a case by case basis. Please visit your local Diamonds Direct showroom to discuss our trade-in process.

Diamonds Direct is proud to be able to source almost any brand and model depending on market availability. Please contact a store near you, give us a call at (704) 295-9190 or chat with an online expert for more information on our sourcing program.

Our showrooms do offer a layaway policy to our customers. Timepieces placed on layaway will be held for a maximum period of 30 days. Payment arrangements are required to be made in full before the end of this period or the item(s) will be returned to stock. At this time, we do not offer a layaway policy for online purchases.

Blancpain, Franck Muller, Hublot, Maurice Lacroix and Raymond Weil timepieces come with a full manufacturers international warranty. The length of each warranty varies by designer. Please contact us for detailed information.

When purchasing a certified pre-owned timepiece with a current warranty, the customer receives the full manufacturer’s warranty effective from the date on the warranty card or papers. If purchasing a certified pre-owned timepiece with a manufacturer’s warranty that is for less than two years, Diamonds Direct will provide a warranty that will extend the overall warranty to a full two years. If purchasing a certified pre-owned timepiece without a current warranty, Diamonds Direct will provide a two-year warranty from the date of purchase. 

All warranties (from manufacturers and Diamonds Direct) only cover the operation of the movement. They do not cover wear and tear or user error.

Diamonds Direct is able to provide overhaul movement service as well as most repair services on most major timepiece brands. Timepieces sent in for repair will be sent to our offsite watchmaker who will provide an estimate of cost for repair and/or parts. Diamonds Direct will communicate estimates to the customer for approval before scope of work is started.

Diamonds Direct is proud to offer watch detailing. Detailing of a watch includes watch exterior refinishing and removal of surface scratches. Watch detailing typically takes two weeks. Pricing varies on the brand. For an estimate on detailing a watch, please contact a store near you or give us a call at (704) 295-9190.

All timepieces purchased from Diamonds Direct will be accompanied by an appraisal and a warranty card. The warranty card may be the original manufacturers card or a Diamonds Direct warranty card. 

For questions regarding the turnaround time on a specific timepiece or an order you placed, please contact a store near you, give us a call at (704) 295-9190 or, chat with an online expert.

Watch brand names are trademarks of their respective owners. Diamonds Direct is an independent dealer and not an authorized reseller.

Diamonds Direct Timepieces are price protected, and for that reason promotional pricing and offers may not apply to timepiece products.

ID.me makes it easy and secure to prove and share your identity with Diamonds Direct. Once you have created an account and verified your identity, your credentials may be used to take advantage of our service discount online.

Diamonds Direct is proud to offer special pricing and financing to our active and retired heroes in the military, police, fire department and paramedics, as well as nurses and teachers. Choose from 15% off your purchase (exclusions apply), or apply for our Diamonds Direct credit card to receive special financing of 0% APR for 3 years*. These offers may not be combined and may not be redeemed as cash.

*Subject to credit approval

Our service discount is offered to military personnel, first responders, nurses, and teachers. For more details on eligibility, click here.

For general ID.me questions visit: https://help.id.me/hc/en-us

From the checkout screen, click on the "Verify with ID.me" button and select "Create an ID.me account" or login to your existing account. Once your account is created and your identity is verified, any eligible discounts will be automatically applied.

If you prefer to redeem our special financing offer instead of the 15% discount, please manually remove the discount from your cart by clicking "Remove" and proceed to the Diamonds Direct credit card payment option. To apply for our Diamonds Direct credit card, please click here.

Tacori, Simon G., Verragio, Michael M, and Kirk Kara are price-protected brands and are excluded from certain coupon codes and promotions. Diamonds Direct Timepieces are also price-protected; therefore, promotional pricing and offers may not apply to timepiece products. Other exclusions include loose diamonds, sale items, and special collections. Additionally, the service discount cannot be combined with offers such as special financing or other coupon codes.

If you are experiencing issues redeeming your coupon code on an item outside of our typical exclusions, please email us at [email protected] or chat with a virtual diamond expert.