Special financing available. Learn More.


What Is Your Typical Turnaround Time For New Purchases?
I Need My Order Sooner Than The Turnaround Time - What Are My Options?
Do You Ship Outside Of The United States?
Do You Ship To Military APOs Or PO Boxes?
Can I Ship To A Different Address Other Than My Billing Address?
Can You Change A Shipping Address After An Order Is Placed?
How Do The Items Ship And Does It Cost Anything?
Are Shipments Signature Required?
Are Your Shipments Insured?
How Do I Check The Status Of My Order?
I Saw Something I Love Online. Can I See It In Store?
I saw something I love in store but can’t find it on the website.
I Do Not See Specific Fancy Shape Or Fancy Colored Diamonds On Your Website. Do You Carry Those?
What Is The Difference Between The Diamonds On Your Website And The Diamonds In Your Stores?
Can I Design A Custom Engagement Ring Or Jewelry Item?
If I Purchase A Loose Diamond And A Jewelry Item To Set It Into, Is There A Charge To Have The Diamond Set?
I Have My Own Stone But Would Like To Buy A Setting From Diamonds Direct. Can You Set A Stone That Wasn’t Purchased At Diamonds Direct?
Do I Need An Appointment To Come To Your Showroom To Shop?
Do You Offer A Military Or Service Discount?
Why isn't my coupon code working?


What Does The Diamonds Direct® Stores Lifetime Warranty Cover?
I Do Not Live Near A Showroom Location. Will Diamonds Direct Still Provide Complimentary Service To Me And My Jewelry?
How Long Will It Take To Have My Jewelry Serviced Or Repaired?
Do I Need To Make An Appointment For Jewelry Cleanings Or Repairs?
Where Do You Do The Repairs/Service Work?
Do You Repair Items Not Purchased From Diamonds Direct?
My White Gold Ring Is Turning Yellow- Is That Typical?
I Need My Ring Sized.
Do I Need Personal Jewelry Insurance Even Though You Provide A Lifetime Warranty?
Do You Provide Jewelry Appraisals For Insurance Purposes?


Do You Have An Upgrade Policy?
Does Diamonds Direct Accept Trade-Ins Toward A New Purchase?
Do You Purchase Or Consign Diamonds, Gold Or Jewelry?


What Type Of Payment Does Diamonds Direct Accept?
Do You Offer Financing?
Can I Spread My Payment Across Multiple Credit Cards?
Does Diamonds Direct Offer A Layaway Policy?


What Is The Diamonds Direct Return Policy?
What Cannot Be Returned?
How Do I Return To A Store?
How Do I Return By Mail?
How Do I Exchange What I Have Purchased?
How Will I Get My Refund?
When Will I Get My Refund?
What If I Would Like To Return An Item I Received As A Gift?


Is Shopping Online With Diamonds Direct Secure?
Will My Personal Data Be Shared With 3rd Parties?


What does certified pre-owned mean?
What is the return policy for watches?
Does Diamonds Direct accept trade-ins for watches?
Can you source any watch?
Does Diamonds Direct have a layaway policy for watches?
Will my watch purchase come with a warranty?
What services does Diamonds Direct offer for watches?
What is included with a watch purchase?
What is your typical turnaround time for watches?
Is Diamonds Direct an authorized watch dealer?


What is ID.me?
What is your service discount?
Who is eligible?
How do I contact ID.me support?
How do I use my discount online?
Why aren't my items eligible for a discount?